Victim Services Advocate (WF Case Manager)

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CLASSIFICATION:             Non-Exempt

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

 

DEFINITION AND PURPOSE:

Provide professional emergency crisis and case management counseling to survivors of domestic violence and their children residing in TAP-DVS service area. Support TAP Domestic Violence Services staff in the coordination of services with law enforcement, medical services, shelter programs and allied agencies to respond quickly to survivors’ immediate needs and safety. Aid in work of the 24-hour hotline.

 

ORGANIZATIONAL RELATIONSHIPS:

Supervised by:             HHS Director

Supervises:                 Volunteers and Interns as necessary

Coordinates:               All TAP employees and all allied agencies

 

RESPONSIBILITIES:

  • Completes needs assessments and safety planning for clients that are in crisis.
  • Works as an on-call emergency basis, rotation schedule with other staff, covers 24-hour hotline on some weekends and some fill in relief for nights
  • Completes intakes and registrations for incoming clients as needed.
  • Meets with clients for ongoing case management and coaching services to ensure success and sustainability with goals and outcomes.
  • Provides on-going case management needs that include one to one counseling, budgeting, life skills planning and referral.
  • Provides direct emergency services to domestic violence victims and their children as needed, and makes appropriate referrals.
  • Responds as soon as possible to hotline crisis calls and contacts other DVS staff to respond when necessary.
  • Adheres to strict confidentiality of client identity and records.
  • Makes recommendations to Director and DVS staff regarding client needs/strengths/service plan.
  • Communicates and cooperates fully with Director and DVS staff to ensure quality service delivery.
  • Coordinates and cooperates with other domestic violence crisis services programs in order to ensure safety of victims and helpers, as well as best possible service delivery.
  • Assists Director in preparation of reports.
  • Coordinates with all TAP staff and programs to maximize progress of all domestic violence participants.
  • Establishes and maintains effective relationships with area human services agencies.
  • Supports TAP-DVS client services system, including, but not limited to maintaining a caseload, as needed.
  • Enters VADATA and EMPOWOR data/information into tracking systems daily.
  • Maintains relationship with allied professionals in the community.
  • Maintains a presence at shelter location(s)
  • Assists Director in the preparation of grant reports.
  • Attends training and meetings as required and approved by the Director.
  • Provides community outreach and education as needed.
  • Performs any other duties as assigned and required by the Director.

 

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

  • Must have knowledge, skills and interest in the dynamics, effects and causes of domestic violence.
  • Knowledge, skills and abilities in crisis intervention, especially crisis diffusion, interviewing and trauma debriefing.
  • General knowledge of area human service agencies, especially agencies working with victims of domestic violence.
  • Effective writing and record-keeping skills.

 

TRAINING, EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in Human Service field; preferred but not required.
  • At least 2 years of experience working in human services, with survivors of intimate partner and family violence, or equivalent, preferred but not required.
  • Experience in high levels of multi-tasking, high stress incidents, crisis management
  • At TAP, we focus on the Whole Family Approach.   Whole Family is a family led strategy to achieve set goals.  As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients

 

SPECIAL REQUIREMENTS:

  • Must pass drug screening. Some positions require positive complete background screening including:  criminal, sex offender and child protective services.
  • A valid Virginia Operator’s license with a good driving record and reliable transportation.
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore and agency issued cell phone is necessary.
  • Physical activity of this position – stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, talking; hearing, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – sedentary work; exerting 10 to 20 pounds of force occasionally.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing date and figures; transcribing; viewing a computer terminal; extensive reading; visual acuity to operate motor vehicle and/or heavy equipment; must be able to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations of facilities or structures.
  • Conditions subject to in this position – the worker is subject to noise; there is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

 

Helping individuals and families achieve sustainable, equitable economic and personal independence through education, employment, affordable housing, and safe and healthy environments.

We only hire individuals legally eligible for employment in the United States.

Equal Opportunity Employer/Drug Free Workplace

Bilingual ability is a plus.

Healthcare Instructor (LPN/RN)

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CLASSIFICATION:    Exempt (Contract Only)

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

 

DEFINITION AND PURPOSE:

Provide Nurse Aide training as well as remedial education in a Virginia Board of Nursing approved program.

 

ORGANIZATIONAL RELATIONSHIPS:

Supervised by:      Healthcare Training Coordinator (RN)

Supervises:           None

Coordinates with: Other TAP staff, Local Healthcare Businesses, Virginia Western Community College, Roanoke Higher Education, Center, Workforce Development Board, State Nursing Board

 

RESPONSIBILITIES:

  • Teaches nurse aide classes, as directed by Healthcare Training Coordinator
  • Assists with remedial education and tutoring
  • Assists in instructing trainees on proper soft skills and techniques (interviewing, application completion, employer communications, etc.)
  • Must have “Train the Trainer” for CNA
  • Teachers must be available to teach in clinical setting outside of classroom
  • Performs other duties as assigned and required.

 

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrated ability to instruct adults in job seeking and retention skills
  • Interpersonal skills required
  • Well organized and possess written and verbal communication skills
  • Enthusiastic and able to motivate clients
  • Background in adult education
  • Possess good computer skills

 

TRAINING, EDUCATION AND EXPERIENCE:

  • Must be an LPN or RN with a current, unrestricted Virginia license or a multistate licensure privilege
  • Must have graduated from a state-approved nursing program
  • Must have at least two years direct patient care experience as a nurse
  • Must have satisfactory completion of a course in teaching adults
  • At TAP, we focus on the Whole Family Approach.   Whole Family is a family led strategy to achieve set goals.  As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients

 

SPECIAL REQUIREMENTS:

  • Reliable transportation and a valid Virginia Operator’s license with a good driving record for insurance purposes.
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • Free to travel as necessary.
  • This position is eligible for remote work upon supervisor’s approval.
  • Must pass drug screening and TB test.  Some positions require positive complete background screening including: criminal, sex offender and child protective services.
  • Physical activity of this position – climbing stairs and ramps; balancing; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, talking, hearing, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – medium work; exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker not substantially exposed to adverse environmental conditions.

 

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

We only hire individuals legally eligible for employment in the United States.

Equal Opportunity Employer/Drug Free Workplace

Bilingual Ability is a plus.

Pathway Home Career Mentor (Roanoke Location)

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CLASSIFICATION:    Non-Exempt (Full-Time)

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

 

DEFINITION AND PURPOSE:

The Pathway Home Career Mentor works with incarcerated individuals both pre-release and post-release to smooth their reentry into the community and transition them into gainful employment. Participant services include detailed assessment, career planning, transition planning, barrier alleviation, preparation for training and employment, life and job skills training, group and individualized career coaching and support, monitoring and follow-up, and overall case management. This job may qualify for hybrid work.

 

ORGANIZATIONAL RELATIONSHIPS:

Supervised by:      Pathway Home Program Manager

Supervises:           Interns (if available)

Coordinates with: Pathway Home program staff, TVW program staff, partner staff.

 

RESPONSIBILITIES:

  • Treat our program participants as individual human beings deserving of respect and assistance and not merely as cases or numbers; meet them where they are; make a connection to build trust and efficacy as a mentor while maintaining professional boundaries.
  • Apply a whole-family lens to working with participants, considering their specific family situation and the needs of the entire family and/or household to help ensure a successful transition back to the community.
  • Provide pre-release jail-based career services including comprehensive assessment, individualized education/career planning, job readiness, job search, and occupational training.
  • Provide jail-based supportive services including benefit coordination, gaining identification and driver’s licenses, and parenting and child support counseling.
  • Assist participants to transition to the community through discharge planning, reengagement and outreach, working with the same individuals both pre-release and post-release, ensuring continuity of services and providing incentives for quick post-release engagement (72 hours).
  • Provide and coordinate post-release community-based career services including WIOA services, job-search assistance, job placement, occupational training, GED referrals, on-the-job training, job retention, career advancement and mentoring.
  • Provide and coordinate post-release community-based supportive services for transportation, housing, benefits and disability coordination, obtaining driver’s licenses, legal services, child care, clothing and work supports, mental and physical health services, substance use recovery support and financial literacy.
  • Develop individualized funding plans and connect participants to grant and leveraged supportive service funds to aid in their transition.
  • Keep detailed case notes and maintain scrupulous case files with all required documentation.
  • Ensure all information is entered into performance and case management systems, including EmpowOR, in an accurate and timely manner.
  • Follow participant after release and document outcomes for up to one year, including training completions, skills gains, employment, retention, earnings and recidivism.
  • Productivity: perform as efficiently as possible without jeopardizing quality; recommend areas where productivity can be improved.
  • Job Knowledge: apply skills and knowledge required for the job; demonstrate ability to understand the required duties, responsibilities, skills, and procedures.
  • Quality of Work: demonstrate thoroughness and accuracy of work performed; ensure results are consistently within acceptable quality standards.
  • Cooperation: be cooperative and flexible; seek to collaborate and offer assistance to others on a regular basis; actively contributes to the team’s goals.
  • Dependability and Attendance: show consistency in carrying out assignments; perform responsibilities with minimal direct supervision; meet or exceed punctuality and attendance requirements. When necessitated, follow call-in procedures and inform supervisor of absences.
  • Initiative: show interest and willingness to learn; do what needs to be done without being asked. Take responsibility for independent action; anticipate potential problems/opportunities; seek additional assignments when other tasks are completed.
  • Customer Service: Provide excellent customer service based on TAP’s customer service training and models the 4 keys to excellent customer service Service/Attitude/Consistency/Teamwork. Make serving others the #1 priority; maintain positive attitude; consistently set high standards and treat everyone with dignity and respect; be supportive of coworkers and clients/customers.
  • Communication, follow-up and follow-through: ensure telephone service, voicemail, email address and/or page communications fall in line with the agency standards; refer customer/clients to other components or agencies as needed; respond to customers/clients in a timely fashion and follow up.
  • Support the agency’s diversity, equity and inclusion goals and help create a welcoming and affirming work environment for all agency staff and participants.
  • Complete mandatory reports required by funding source, Project Director, and Director for This Valley Works.
  • Participates in special events of the agency(ies).
  • Performs other duties as assigned and required.

 

TRAINING, EDUCATION AND EXPERIENCE:

  • Preferred associate degree with related experience; or
  • High School Degree or GED with at least 2 years’ experience.
  • Experience working with incarcerated populations preferred.
  • At TAP, we focus on the Whole Family Approach.   Whole Family is a family led strategy to achieve set goals.  As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients

 

 

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to work effectively managing competing priorities in tight deadlines
  • Ability to instruct adults in job seeking and retention skills, including resume writing and conflict resolution a plus.
  • Interpersonal skills required.
  • Must be able to relate to person of varying socio-economic backgrounds.
  • Well organized and possess written and verbal communication skills.
  • Flexibility to work outside traditional work hours as needed
  • Strong desire to see outcome driven results
  • Ability to establish and maintain positive working relationships with senior management, staff, potential partners, and the community

 

SPECIAL REQUIREMENTS:

  • Ability to pass background requirements to work inside local and regional jails.
  • Free to travel as necessary.
  • This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.
  • Reliable transportation and a valid Virginia Operator’s license with a good driving record for insurance purposes.
  • Must pass drug screening. Will require positive complete background screening including: criminal, sex offender and child protective services.
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching, and typing; grasping, feeling, hearing, talking, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker not substantially exposed to adverse environmental conditions.

 

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

We only hire individuals legally eligible for employment in the United States.

Affirmative Action/Equal Opportunity Employer/Drug Free Workplace

Bilingual ability is a plus.