Two AA female youth look at a computer in class

A Holistic Approach to Youth Development

We know that exposure to violence makes young people more likely to become violent themselves. So, how can we disrupt that cycle? How do we encourage students down another path? 

As it turns out, meditation helps.

“We had a student from last year who said he would have killed someone if it wasn’t for this class,” said Antonio Stovall. He is the instructor for TAP’s African American Culture and Contemporary Issues class at William Fleming High School. The class builds identity, cultural awareness, and self-empowerment among Black students at Fleming. Meditation and mindfulness techniques play a big role in the class.   

“We are noticing a big difference in how students are interacting with their community, with their classmates,” says Antonio. “They feel more grounded, they have more self-value and self-respect.”

Nature Experiences

TAP pairs this foundation of mindfulness with other experiences that encourage violence-free, productive futures. For example, we get them out into nature.

The students in Antonio’s class and in all of our youth programs often come from households or neighborhoods where they see violence or may even be involved in it. “They deal with a lot of stress, depression, and hardship,” says Antonio. By taking them out of the city to experience nature, “they get an opportunity to detach from their home situation and get back in tune with themselves.”

Brighter Futures

Athletics can also provide a fruitful platform for reaching young people. Recognizing the importance of coaches in the lives of youth, we partner with the coaches in school athletic programs to deliver messages of non-violence and violence prevention.

Djuan Hankins, a longtime basketball coach in the Roanoke community who works with our youth programs, describes how TAP tries to propel students toward a brighter future. “I ask them what their plan is in life, what kind of working career they want, what kind of opportunities they want to be able to provide for themselves after high school,” he says.

Then, TAP helps them get there. College access has long been an important theme in TAP’s youth programs: we provide disadvantaged students with everything from SAT waivers to campus tour trips. Students have described this part of their journey as opening their eyes to college and all the steps on the path to get there.

Summer Programming

Keeping students occupied in the summer with productive pursuits is also an important element of TAP’s holistic strategy. This past summer we offered programming that included fun activities like skating and bowling, as well as daily mindfulness exercises and learning experiences including a STEM workshop from Virginia Tech. Another highlight was a series of four workshops taught by Trifecta, Inc., a youth empowerment organization. These workshops provided opportunities for artistic self-expression, including poetry and painting.

At the end of the summer, the students asked excitedly when TAP’s next activity would be. It’s no wonder that this fall, when classes started at William Fleming, we were overrun with students wanting to take the African American Culture and Contemporary Issues class.

“Now we’re seeing they’re more focused on the [teaching] and not on their phones. They want to learn, engage, and be successful,” says Djuan. “They are learning something that will carry a long ways in life.”

A collection of outcome data from TAPs programs

Annual Report 2020–2021

“I don’t think I could have made it another year like I’d been making it the past 15 years.”

“[TAP] was a tremendous help, and the help has not ceased.”

 “I feel like I am getting my self-confidence back.”

These are the words of TAP clients featured in our most recent annual report. The report details how TAP has opened doors for families and individuals who are working hard to overcome obstacles in their own lives.

At the heart of our work is the goal to help people get out of and stay out of poverty. We offer more than 20 programs in the areas of education, employment, affordable housing, and creating safe and healthy environments for families. The annual report provides a glimpse into these programs and the life-changing results they help people in our community achieve.  

In a typical year, we serve around 5,000 people. Last year was different. Throughout the most uncertain days of the pandemic we kept our doors open, determined to continue serving the most vulnerable among us. When the year was over, we had served close to 9,000 people.

Please enjoy the inspiring stories of a few of the individuals we served among the thousands. Jane bravely sought support in the face of abuse. Kenneth received life-changing help for his dilapidated home. Ann found inner strength to complete her education.

While we celebrate their stories, we are also mindful that their victories didn’t happen in a vacuum. It takes all of us working together to support the work of community action. Thank you for your support.

Supporter Story: Ian Shaw

Dedicated donor Ian Shaw shares what makes TAP special.

Ian Shaw believes in giving back to the community. For years, he’s been a consistent and charitable donor to TAP. When asked what influences his recurring donations, Ian shares that he likes TAP’s variety of programs.

“There is a range of things that [TAP] does that can help a person be successful in life,” Ian says. “Because of the spectrum of work [TAP] does, it has a greater impact on people. I know that whatever I give to TAP will be used well.”

A Commitment to the Community

Ian invests in TAP because he sees the value of his community. While working for the City of Roanoke, he interacts with other locals on a daily basis. Moreover, having lived in Roanoke for more than 20 years, he knows what makes the city special as well as the areas in which it needs help.

 “My wife is from Roanoke originally and we’ve both lived here since ’96. We’ve been here for a while. It’s home for both of us,” Ian shares. He enjoys the walkability of the city as well as the proximity to outdoor activities. On the weekends, he and his family enjoy hiking Tinker Cliffs or paddling on the Roanoke River.

“But Roanoke does have the problems of a city as far as the income disparities and equity issues,” Ian continues. “Being here for a long time, it is important for me to address these things and make sure everyone has the same opportunities.”

Ian encourages others to invest in the Roanoke community as well. “If everyone was a little bit generous,” he shares, “that would go a long way to solve a lot of our problems in the world.”

One time or recurring donations to TAP can be made by visiting: https://tapintohope.org/support-us/donate/

Woman in blue suit receives award from woman in red suit

2021 Cabell Brand Hope Award Recipient: Nancy Agee

We are happy to announce the winner of the 2021 Cabell Brand Hope Award! This year the award was presented to Nancy Howell Agee, President & CEO of Carilion Clinic. We congratulate her and thank her for her dedication to the communities in southwest Virginia.

Nancy is President and Chief Executive Officer of Carilion Clinic. Before becoming CEO in 2011, Ms. Agee served as Executive Vice President and Chief Operating Officer. During her tenure as COO, she co-led Carilion’s reorganization from a collection of hospitals to a fully-integrated, physician-led clinic. The reorganization resulted in a partnership with Virginia Tech to create an allopathic medical school and research institute.

Woman in blue suit receives award from woman in red suit
Agee accepts award from Dr. Brenda Hale

Ms. Agee is a nationally recognized leader in healthcare and immediate past chair of the American Hospital Association (a membership organization representing the nation’s 5,000 hospitals). She has been perennially named one of the Top 100 Most Influential People in Healthcare by Modern Healthcare as well as the Top 25 Women in Healthcare. Ms. Agee is a former member of the Board of Commissioners for the Joint Commission (international hospital accreditation organization) and past chair of the Virginia Hospital and Healthcare Association and the Virginia Center for Health Innovation.

Past Cabell Brand Hope Award recipients

Man looking straight into camera

Employment, Housing, and Peace of Mind

One Veteran’s Story

Kevin Stone is a veteran who served in the Marines as an aviation mechanic for five years. When he returned from the base in Cherry Point, North Carolina, to his hometown of Danville, he said, “there was nothing for me there.” He traveled from place to place in search of a job with decent pay. When he arrived in Salem, he was homeless and unemployed. That’s when someone from another local nonprofit connected Kevin with TAP.

Making the Difference

Our Veterans Services help veterans keep or gain housing, usually by helping them find employment. The program is designed to fill gaps in the assistance that the Veterans Health Administration provides. This includes offerings such as transportation to and from jobs, a nice outfit to wear to interviews, and financial management classes.

For Kevin, receiving one-on-one help with job searches made the difference. When he met with our job coordinator for homeless youth, Kathleen Nettnin, she helped him improve his résumé, look for jobs, and prepare for interviews. After securing multiple interviews and then multiple job offers, he accepted a job.

A Fresh Start

Shortly after starting his new job, Kevin hit a rough patch and distanced himself from services for a while. Kathleen reached out to him regularly to offer further help. When he was ready, Kevin came back and worked with Kathleen to find another job. Veterans Services provided him with bus passes and other supplies, plus the option of mental health referrals.

After a successful job search, Kevin decided to put his skills to use as a diesel mechanic. His new job allowed him to move out of the temporary housing that Veterans Services had provided. He got his own permanent housing in an area of his choice.

Now, Kevin has gotten situated in civilian life. He’s received support to overcome obstacles to getting and keeping a job, and gained a consistent advocate to whom he can always turn for advice and encouragement. When asked how things have changed for him because of the program, Kevin said he has “a good job, multiple job opportunities even still, [and] somewhere to lay my head at night. Really just peace of mind.”

Kevin has some advice, too. “Don’t be afraid to reach out. Everybody needs help at some point in their life.”

It’s Never Too Late to Start Living

October is Domestic Violence Awareness Month.

In this month, we remember those we lost to domestic violence, and we think of the work we need to do to save the next survivors. For many of people, October is a time to reflect on what’s at stake when people decide to leave violent situations, and all the good that can happen when we provide support to people attempting to leave dangerous relationships. It’s also a great time to remind ourselves that it’s never too late to leave a toxic relationship—and it’s never too late to start living your best life.   

It’s Not Too Late: Making a Change at 70

Lily is now in her 70s. She only recently left her marriage after 53 years. For 35 of those years, she was physically and sexually abused by her husband. Lily’s abuser didn’t want her working, and he let her know it. To him, her being away from his control or even having her own money was a challenge and a threat. He would often show up at her job and simply stare at her, trying whatever he could to provoke a reaction. His constant visits and intimidation eventually caused enough trouble that Lily was fired—she was seen as being unprofessional.

Lily’s abuser would turn every part of her day into an opportunity to exert more power over her. As the violence escalated, Lily knew she had to try something. She pressed charges against him after a particularly violent outburst, but he was able to get the charges reduced. Even after escaping criminal charges, he would threaten and physically intimidate her, withhold food, and even refuse to speak to her—all to reinforce his control over every aspect of her life.

Making the Change a Reality

It was decades in the making, but once Lily felt confident enough to leave, things happened quickly. She contacted TAP Domestic Violence Services (DVS) and within a month she was in a studio apartment of her own. She faced a dizzying list of challenges, from safely getting her belongings from her abuser who was still trying to intimidate her, to needing to find a new bed frame and mattress so she didn’t have to sleep in a recliner. DVS provided many donated items to help turn her new, empty apartment into her home. She now describes her life as “peaceful, not being controlled or living in oppression,” and says she feels “free in spirit.”

Leaving a violent relationship safely and beginning to heal takes a true support network. In Lily’s case, the speed with which she left needed a number of things in place to work. Lily’s bravery and decisiveness were the key ingredients. They were a product of TAP being able to connect her immediately with resources that made that quick transition possible. Donated furniture and household goods were also key: DVS was able to immediately provide furniture. That meant Lily didn’t move into what felt like an empty cell, but a new home.

Making the Difference

DVS staff also worked hard to make sure Lily had a plan. They worked on developing and constantly updating her safety plan, finding a new job, and getting her finances in order. Without that support, these tasks would have seemed impossible. There are so many ways the community can help make the choice to leave safer and less intimidating for survivors. From donated household goods, to volunteer therapists who provide sessions to clients for free, to community fundraisers, the work DVS staff do with survivors depends on the whole community.

Meanwhile, Lily has found that with a little help and the passing of time, life starts to feel normal again. That’s why the staff of TAP Domestic Violence Services come to work every day. They want to be part of that journey. They want to support each step, and witness the strength, growth, determination, and hope that survivors show along the way.

This year, we challenge you to find a way to support survivors of domestic violence and their families—whether it’s through raising awareness, donating money, new or gently used household goods, or connecting people to resources, we hope you’ll join us in trying to make a difference.

If You Need Help

TAP Domestic Violence Services helps those suffering from abuse. If your intimate partner is abusive to you, your children, or someone else in the household, or if someone you know is being abused, we can help with the following:

  • Emergency assistance and emergency transportation
  • Emergency relocation assistance
  • 24/7 Emergency Hotline
  • Crisis intervention
  • Legal advocacy
  • Court preparation and accompaniment
  • Support group
  • Education and outreach programs for the community

Call or text (540) 580‑0775. A crisis advocate is available evenings, nights, weekends, and holidays at the emergency number.

Our daytime telephone number is (540) 283‑4813.

Hearing-impaired persons can contact us using Virginia Relay. Just dial 7-1-1 and give the Virginia Relay Communications Assistant the number you need to reach.

Supporter Story: Mary Ann McAden & Beth Macher

Dynamic duo Mary Ann and Beth provide essential donations to our Domestic Violence Services.

It all began when Mary Ann donated all the furniture from a condo she was selling. She’d reached out to TAP after hearing about our Domestic Violence Services from a family member. Though she knew how useful DVS’ services were, she had no idea just how big the need was.

Domestic Violence and the Pandemic

The pandemic led to a rise in domestic violence rates as victims were often stuck at home with their abusers. High rates of unemployment and the resulting stress took the situation from bad to worse. DVS was getting more calls than ever.

DVS works to rehouse individuals and families affected by domestic violence. Victims often can’t bring many belongings when they leave their abusive situation, so DVS also helps to provide them with furniture and other household necessities.

Rallying the Community

Once Mary Ann was aware of the need, she called her friend Beth and they hit the ground running. “Because of the pandemic, everyone was stuck at home,” Mary Ann recalls. With their free time, they began decluttering. “We told everyone we knew that we were taking donations for domestic violence survivors,” she says. “It first began with our donations, but now several different people will drop off items at our front porch each week.”

People need more than just furniture. “I ask people to bring old toys their kids have grown out of,” says Beth. Mary Ann asks people to donate picture frames. Goods like toys, craft supplies, and picture frames can be integral to making a family’s new house a home and keeping them from returning to an abuser.

“People can have a new beginning.”

Mary Ann and Beth’s efforts have truly changed lives. Between them, they have helped rehouse more than 30 families with the donations they have collected.

With a new home and furniture, domestic violence survivors can begin to heal from their abuse. “People can have a new beginning,” Beth says.

Homebuying in Clifton Forge for a Good Cause

With the housing market continuing to soar to new heights, the cost of purchasing a home has become incredibly daunting. In Clifton Forge, however, TAP has a golden opportunity for first-time homebuyers that won’t last long.


This beautiful three-bedroom home is located within walking distance of Clifton Forge’s beautiful and historic downtown. The newly-renovated property at 421 Keswick Street in Clifton Forge is available for purchase by low- to moderate-income buyers. Recent upgrades include the front and back porches, kitchen, and bathroom plumbing, as well as touch-ups throughout. The property is listed for $87,000.

This is a great opportunity for families looking for a beautiful, safe, and affordable place to call home. Special financing is available through Virginia Housing’s SPARC program, which offers a 1% reduction on interest rates.

Click here to see more of the house.

This property was purchased and renovated using funding provided through the Virginia Department of Housing and Community Development (DHCD). Any proceeds from the sale will go right back to DHCD, helping more Virginians find and stay in decent housing.

Free first-time homebuyer class on August 28 in Covington

Monty Bowman of Highlands Realty and Associates will host an open house at the property on Saturday, August 28. The same day, TAP Housing Counseling will host a free first-time homebuyer class. It will take place just down the road at the TAP office (118 S. Lexington Ave., Covington, VA 24426) from noon to 1:00 p.m.

Making the dream of homeownership a reality

Buying a home can seem complicated, or even out of reach for many families. In the current climate of high housing prices and economic uncertainty, it’s hard to know where to start. However, TAP hopes that the first-time homebuyer class, we hope we can help you make a confident choice about whether homeownership is right for you. And because the proceeds will fund future housing supports through DCHD, the sale will help other families.

Whoever purchases the 421 Keswick Street property won’t just be taking part in that same dream—they’ll play a small part in helping someone else live the dream too.

Two Myths about Volunteering at the TAP Tax Clinic

TAP Tax Clinic

Each year at TAP, we file over 1,000 free tax returns for low-income residents of Roanoke. This work relies on the help of volunteers. Here are the two biggest myths about volunteering at the Tax Clinic—and why they shouldn’t stop anyone from helping out.

Myth #1: I don’t know enough about tax return preparation

Most people don’t—at first. Many of our volunteers begin with no prior experience in tax return preparation. As a result, volunteers are trained through Link & Learn Taxes, an online program used by the IRS. In addition, our tax site coordinator provides personal training to ensure you’re confident in your knowledge.

Sherman Witcher, a Virginia Western student and 2019 Tax Clinic volunteer, said “knowing almost nothing about tax return preparation, it was somewhat intimidating to dive in headfirst, but the IRS training modules are tailored to people who have little to no background.”

Likewise, Sofiia Melnyk also began volunteering with no experience. Melnyk moved from Ukraine in 2016, and did not know how the US filing process worked. She decided to volunteer to get accounting experience. After her training, she helped over 100 families file tax returns.

Each year, volunteers get the training they need to help our clients. All together, we help over 1,000 people file their tax returns without a single rejection.

Myth #2: I don’t have enough time

Schedules today are packed with work, making dinner, or soccer practice. Due to this, the TAP Tax Clinic offers an online training program. Link & Learn Taxes is self-paced, meaning you can complete it as you find time in your day.

“With the online modules,” Witcher said, “I could easily study the material without having to drive 40 minutes from Franklin County.”

Once the training is complete, you can offer as much time as you want to the Tax Clinic. “I was able to build my own schedule that worked with my college classes,” said Melnyk. Every bit helps. The Tax Clinic is open 9 a.m. to 4 p.m. every weekday, and runs from February 1 to April 15. We welcome any hours you can help.

Facts about Being a Tax Clinic Volunteer

Research shows that volunteering has many benefits. Here are a few that volunteering at the Tax Clinic offers:

Fact #1: Help your community

This one’s obvious. The TAP Tax Clinic offers free tax preparation for low-income Virginians. Without the tax clinic, these clients may miss out on important credits or spend a majority of their refund on a paid service. While volunteering, Melnyk assisted a client who was overjoyed after discovering that she didn’t owe thousands in taxes, but in fact would be receiving a refund. “There were so many people who made me feel that my volunteering time truly mattered,” Melnyk said. “It was a rewarding experience.”

Fact #2: Connect with people & feel better

Volunteering is proven to lower feelings of loneliness. Beyond that, a study by Indiana University’s School of Philanthropy found that volunteering lowered stress, reduced feelings of depression, and elevated mood. In fact, the study found that volunteers spend 38% fewer nights in the hospital.

Fact #3: Build your resume, or put your skills to work

Volunteering at the TAP Tax Clinic will give you new skills and hone your knowledge of tax law. Professionals can earn licensing credits to boost their careers. Students like Melnyk and Witcher can get résumé-building experience. Specifically, those studying business, accounting, or finance can get out of the classroom and learn in a hands-on fashion. Depending on their program, students can even earn course credit from volunteering.

Further, Witcher found that his volunteer time at the Tax Clinic made his résumé stand out. “I think that students should seek to distinguish themselves from their peers, and TAP is a great outlet for doing so,” he said.

Sign Up to Volunteer or Find Out More

The deadline for volunteer sign up is January 5, 2022. Group training will begin in October 2021.

To get involved, please contact Teffany Henderson at 540-283-4916 or teffany.henderson@nulltapintohope.org.

To learn more about the TAP Tax Clinic here.

Indoor Plumbing and Rehab program

Help Keep Families Safe with Plumbing Rehabilitation

Our Indoor Plumbing Rehabilitation (IPR) program helps to ensure families have safe drinking water, eliminates hazardous outhouse trips, and more. However, due to the pandemic, project material costs have skyrocketed. Without donations from supporters like you, IPR will not only have to turn down people who ask for help, it will have to drop some projects it has already started.

Today, most of us take indoor toilets, showers, and running water for granted. These basic necessities are not only convenient, they’re essential for safety—but not everyone in our community has them. 

Same Funding, Increasing Need

Since the pandemic began, IPR has received even more requests for help than usual. However, state and federal funding haven’t increased, while the cost of materials like lumber has risen sharply. “It’s been a struggle trying to get these projects up off the ground,” IPR program manager Liz Puckett says.

IPR does its best to keep costs low. However, it often has to install new septic systems, drill new wells, or even rebuild badly damaged houses. 

A New Home

Willie Bell Ray benefited from IPR only because generous family members pitched in to fill gaps in the program’s funding. 

Willie Bell, who is in her 70s, lived with her disabled son in a 50-year-old trailer. The trailer had no indoor plumbing. To avoid the hazard of walking down the hill to use the outhouse at night, she and her son used five-gallon buckets instead. They also had to carry water up from their well to cook and wash dishes.

The trailer was so damaged that it needed to be fully replaced. However, IPR nearly had to turn Willie Bell down because material costs vastly outgrew the program’s budget. They were only able to continue with the project because Willie Bell’s family supplied a new trailer. Now, she and her son have running water, a shower, and a toilet. 

Will you help?

Not everyone is as lucky as Willie Bell to have a family support system. IPR has been unable to move forward with two projects this year because they exceeded budget. Both houses belong to families with children, including one with a child under five years old. “It hurts me to my heart that I can’t help them,” Liz says. 

Your donations will help ensure that IPR is able to make homes safer for the families that live there. Can we count on you?

To donate, please visit this page. Don’t forget to write a note that you want your donation to support Indoor Plumbing Rehabilitation!

Supporter Story: Network Computing Group

Mark Bowles first heard of TAP around the time he founded Network Computing Group in 1994. He worked with TAP occasionally, and in 2014 NCG became TAP’s main IT provider. Over the past seven years Mark has gotten a much closer look at our work, and NCG and its employees have become some of our most consistent supporters.

What Stands Out

Mark has met the heads and staff of several different TAP programs. He feels like he’s always learning something new, but one thing remains consistent across the agency: teamwork. “Everybody seems to be rowing in the same direction,” he says. “They all have the same purpose and passion for what they do, and that always impresses me.”

He also says TAP stands out for the breadth of our services and the wide variety of people we help. In fact, his wife told him that her mother, a single parent, had relied on a TAP childcare center while she went to work.

“Everybody has a cause that’s important to them, whatever their passion is, and for me it seems like TAP touches most of those.” He’s been amazed to learn that several other nonprofits in the Roanoke Valley, including CHIP and RADAR, began as part of TAP.

How Donations Multiply

Mark says that just as NCG gains companies’ trust by taking care of their IT needs, TAP has gained NCG’s trust through its effective use of charity dollars. It’s hard to decide what groups to donate to, but Mark says both he and his employees feel that TAP is uniquely positioned to make donations go a long way toward helping the community.

Mark wants the community to know that donations to TAP multiply. Not only does every donated dollar help us leverage $52 in state and federal funds, it also helps us touch many more lives than just those of people directly involved. “When you help one person, you’re not just helping that person,” he says, “but the fifteen people that they help, and the hundred that those fifteen people help.”

The main takeaway from his close look at the agency over the years? “It’s almost unfair that others don’t get to understand all the stuff that TAP does,” he says. 

Job Training: Forging a New Career

Katie received the job training she needed through TAP’s CareerForge Adult Education and Employment Program.

When the pandemic hit, Katie found herself unemployed after losing her job as a preschool teacher. She searched for new positions but had no luck. “I didn’t have a plan,” she says. “I moved to the area because I got this job.”

Then, Katie discovered our Certified Nurse Aide (CNA) training program in partnership with Dabney S. Lancaster. “At that point, neither my husband or myself were working, so I was looking forward to … any kind of benefits,” she recalls.

Katie explained that she had never imagined going back to school. She said, “I realized that this could be a bigger, better opportunity, and it could open up so many more doors.” After enrolling in the CNA course, Katie succeeded in taking on the phlebotomy course as well.

More Than Just Job Training

In addition to the hands-on training provided by these courses, Katie received the tools necessary to craft her resume and succeed in job interviews. She says, “especially if you’re not familiar with the medical field, [the programs] help you prepare.”

Passing the certification boards for both the CNA and phlebotomy programs were rewarding achievements for Katie. However, she says the most rewarding experience has been working with patients at the nursing home where she completed her clinicals.

A Bright Future

Katie has a bright future ahead of her. She says, “my big goal is to enroll in nursing school,” which would take place next fall. In fact, Katie knows that she will stand out in nursing school due to the experience she has gained in studying phlebotomy. In the meantime, Katie’s goal is to utilize her CNA certification by working in home health. Katie’s advice for others who would like to pursue these programs at TAP? “Don’t let fear hold you back. If you put your mind to it then you’re going to succeed.”