Whole Family Advocate Supervisor

Roanoke, VA

  • Department: Head Start/Early Head Start
  • Posting Date: 02/08/2024
  • Closing Date: Open until filled
  • Salary: $29.00 - $33.00/hr
  • Code: WFAS-EHS/HS

CLASSIFICATION:            Exempt/Administrative

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.



The Whole Family Advocate Supervisor develops, implements, and coordinates the Head Start Family and Community Partnership services to meet the Head Start performance standards and TAP’s policies and guidelines.



Supervised by: Assistant Director of Head Start

Supervises: Whole Family Advocates and Home-Based Coordinator (HS&EHS & CCP)

Coordinates with:
Education component
Health component
ERSEA component
Central Staff
Center Staff
TAP Whole Family Intake, Case Navigator and Workforce Development Staff



  • Assists ERSEA Supervisor in targeting areas for recruitment as needed.
  • Establishes and maintains a current record keeping system and implements a system of monitoring activities.
      • Establishes and monitors system for the use of Family and Community Partnership forms and reports, i.e., Family Partnership Agreement, enrollment data, attendance, and PIR.
      • Prepares Family Partnership agreement data reports for program management.
      • Assists in collecting necessary data to maintain program compliance.
      • Submits monthly board report.
  • Represents the best interest of Head Start families to the community and other Human Services agencies.
      • Acts as a liaison for Head Start families with Human Services agencies.
      • Represents Head Start on committees of other human services agencies.
      • Develops referral and follow-up system and procedures between Head Start, other TAP programs, and other community agencies in collaboration with TAP Whole Family intake and referral process.
  • Supervises, coordinates, and assists the Whole Family Advocate staff in the implementation of the Family and Community Partnerships area.
      • Develops and implements a plan/system of continuous monitoring and evaluation of the service area activities.
      • Monitors the Family Partnership agreements data to determine if individual family needs are being met and follow-up is provided.
      • Provides supervision and individual professional plan to Whole Family Advocate staff and Home-Based Coordinator.
      • Assigns recruitment duties, family caseloads, and related duties to Whole Family Advocate staff.
      • Develops in-service training for Head Start program staff and families.
      • Collects and maintains a current family listing of parents that would like to  participate on any committees, including policy council.
      • Provides training to all Whole Family Advocate staff on Family and Community Partnerships’ expectations and responsibilities.
      • Provides or obtains training for Whole Family Advocates on goal setting with families, Head Start Performance standards, health requirements, etc.
  • Maintains a system of reporting child abuse and neglect.
      • Establishes a reporting system for possible abuse and/or neglect of children.
      • Reports immediately to Protective Services suspected cases of abuse and/or neglect as they occur.
  • Serves as lead to the Whole Family and Community Partnerships Committee.
      • Schedules meetings once a year and other times if needed.
      • Notifies parents, staff, and community agencies, including TAP programs, of meetings in advance of the meeting date.
      • Works with the Advisory Committee and staff in maintaining performance standards and meeting deadlines.
  • Provides assistance to Home-Based Coordinator in carrying out Family and Community Partnership responsibilities.
  • Staff Management
      • Works with the Assistant Director of Family Services in the resolution of personnel problems. If unable to resolve, will work with the Head Start Director.
      • Evaluates Whole Family Advocates and Home-Based Coordinator annually.
      • Conducts monthly meetings/trainings with Whole Family Advocate and Home-Based Coordinator.
  • Attends meetings related to Head Start or program area.
      • Attends Central Staff meetings and other meetings as assigned.
      • Participates in training.
  • Organizes a Policy Council monthly
      • Organizes and coordinates Policy Council and executive meetings.
      • Assists in providing guidance and training to the council members and officers.
      • Provides a mailing of information/ reports to the members monthly prior to the Policy Council meetings.
  • Performs any other job-related tasks upon request.



  • Knowledge of the existing community and human services agencies
  • Must possess skills in expressing self orally and in writing
  • Record keeping and data collecting skills required
  • Ability to communicate effectively and strong customer service skills.



  • Bachelor’s or a Master’s Degree in Social Work or related field or equivalent experience.
  • One year’s minimum experience working with an agency or institution providing social services to people
  • Must have at least 1 to 3 three years supervisory experience
  • At TAP, we focus on the Whole Family Approach.   Whole Family is a family led strategy to achieve set goals.  As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients



  • Must possess a valid VA drivers’ license and access to reliable transportation
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • Must pass drug screening.  Some positions require positive complete background screening including: criminal, sex offender, and child protective services.
  • Provide driving record in order to be added to the company insurance.
  • Must be willing to adjust work schedule as needed
  • Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles, and the like; balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching, and typing; grasping, feeling, talking, hearing, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – medium work; exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions worker subject to in this position – worker is not substantially exposed to adverse environmental conditions.
  • REQUIRED TO WEAR masks with a few exceptions.


This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

We only hire individuals legally eligible for employment in the United States.


Equal Opportunity Employer/Drug Free Workplace

Bilingual ability is a plus