Rob looking at Roanoke

Helping students with big challenges

One of the biggest challenges for students in our youth programs is that even though they spend their days in a positive, future-oriented setting, each night they must return to what Rob Wormley describes as a “hard core urban environment,” where gun violence, robbery, and drug dealing are the norm. But most of the students, to their credit, eventually find ways to transcend their surroundings.

Biggest challenges for students

When the students in TAP’s youth programs are acting out, Rob knows there’s more to it than meets the eye. “Even though it looks like anger or being bad,” Rob explains, “I know there’s a lot of hurt underneath all of that. If you can get to the hurt you can change a lot of the actions.”

Rob, who works as a mentor coordinator and recruiter with our youth programs, has such a keen sense of his students’ struggles because he remembers his own youth. Rob grew up in a single-parent home and spent his school days fighting and getting in trouble. He was expelled twice before finally graduating.

The students Rob works with face big challenges. Some are dealing with homelessness, addictions, and mental health struggles. Others are facing gang violence, broken homes, and poor educational track records that have left them with few options. “They make a lot of bad decisions because they’re not thinking right—they’re in a tough situation,” says Rob. “I came from that background and I see the pain every day and I feel it.”

We’re here to see them win

Rob Wormley, a mentor coordinator and recruiter with TAP youth programs. Most of the students he works with face big challenges.

When the students get involved with TAP, though, things start to change. They have a family of fellow students to lean on and staff to turn to. They are bettering themselves every day, going through job-readiness certification and learning for the first time that the classroom can be a positive setting. Most of all, Rob makes sure they are heard. “I do a lot of listening, letting them know that I’m not the enemy, that I’m here to see them win,” he says.

Finding peace between gangs

Rob describes two young men he has mentored who come from rival gangs. His main message to them was that just because they came from different gang backgrounds, they didn’t have to be enemies. And, he has poured time into both of the young men’s lives. “We have had a lot of talks,” Rob says with a smile. As a result of his investments and his counsel, the young men have been able to not only coexist in the program, but have become friendly. 

We need you to make this happen

While Rob’s mentoring has been effective for these young men and for many others in our youth programs, he can’t do it alone. The students need mentors and tutors to step into their lives, to help them with their schoolwork and to be a caring, positive presence. We especially seek adult mentors who have come from the same background as the students and who can empathize with the challenges they are facing.

If you’re ready to make a difference in a young person’s life by serving as a mentor with TAP, please contact Kevin Liptrap, to learn more about mentoring and how you can get involved. 

In response to COVID-19, TAP’s youth programs have begun meeting in groups of fewer than ten.

TAP Headquarters

COVID-19: TAP’s Response

TAP is sensitive to the fact that our clients are some of the most vulnerable members of our community, especially when it comes to receiving needed support and access to services. Both the community and our funding sources are aware of the value of what we do for those we serve, and continue to look to us to meet certain needs. 

The leadership team at TAP has developed a plan in response to the changing needs of our community in the midst of the spread of COVID-19.

We continue to provide services while making every effort to consider the health and safety of our staff and clients. In adherence to guidance from the CDC, Health Department, and government officials, we have implemented the following measures to reduce the risk of spreading or contracting the disease while providing services.

This protocol will remain in effect until further notice.

Head Start

Centers will close effective Monday, March 23, 2020. Parents received a 72-hour advance notification.

Health Screenings

All staff, clients, and visitors are being screened prior to entering any TAP facility. No one with health risks will be permitted access.

In-Home Services

Weatherization, Indoor Plumbing Rehab, and Major Rehab programs will pre-screen families prior to providing in-home services. Staff will not conduct work if a family member is ill.

Client Meetings

Staff will rotate coverage of an entrance desk at the main TAP building in downtown Roanoke (302 2nd St., SW) to greet clients and provide program information. Clients will have access to a telephone to speak with program staff, but will not go to any other location in the building.

Classroom activity

Most of our youth and adult education programs are located in the Roanoke Higher Education Center, which is now closed to the public. These programs will now be held at alternate locations. Students should call 540.777.HOPE for additional information.

Staffing

In an effort to limit exposure at TAP, we have reduced the number of on-site staff. Some individuals will be able to work remotely and communicate via telephone or internet.

Tax Clinic

Due to the COVID-19 pandemic, we have made the difficult decision to close the TAP Free Tax Clinic. You can still prepare and file your own taxes online by using FREE FILE on www.IRS.gov.

We will continue to monitor the situation. If we are able to reopen the Tax Clinic, information will be available by calling our voicemail at 540-283-4804 after April 6, 2020.

The new federal filing deadline for tax year 2019 is July 15, 2020. The new state filing deadline is June 1, 2020. You can stay updated on IRS actions at www.IRS.gov.

TAP Books

This program will still accept and process book donations.

Domestic Violence Services

Anyone in crisis due to a domestic violence or intimate partner incident should call our 24/7 hotline at 540.580.0775. All other general information calls related to domestic violence should call 540.283.4813.

If you have any questions, please reach out to us at 540.777.HOPE.

TAP Books accepts donated books and more

TAP Books accepts donated books and more.

TAP Books set up shop in 2019 as our agency’s latest social enterprise. The program, which sells donated books online, helps to fund TAP programs while creating jobs and giving disenfranchised people the chance to build job skills.

Books and more

Many employment opportunities exclude those with a background of hardship, whether that’s an arrest record, homelessness, or simply growing up without an emphasis on education. Ben hopes to break this mold through TAP Books, and he’s well on his way.

“This place has a feeling that you have to experience,” Ben Wilborn says as he helps unload a van packed with trash bags full of books. The place he’s referring to with his contagious enthusiasm is a former freezer warehouse located behind Feeding America Southwest Virginia. Instead of storing food, the 13,000-square-foot warehouse now acts as home base for TAP Books.

Building a foundation

Armed with a background in online sales, Ben arrives at the warehouse every morning at 6 a.m. and spends a few hours readying massive boxes that hold between 800 and 1,000 books to be scanned and organized. He also spends time scheduling volunteers, driving a forklift to move pallets stacked with books, training employees and volunteers in different aspects of warehouse operations, and coordinating donations.

When Ben isn’t in the warehouse, he’s often behind the wheel of the TAP Books van picking up donations. Books come in from across Virginia—public and university libraries donate surplus books, downsizers donate personal libraries, and community partners hold book drives. Ben also scans yard sales and estate sales for any leftover books ready to be donated. All of these donations require a lot of hands to scan, organize, sell, and ship. TAP Books provides those jobs and the chance build skills.

Second chances

Ben is proud to oversee a program like TAP Books because of the opportunities it offers. Most TAP Books employees have things in their pasts that make it hard to get a job; however, where other employers may see red flags, Ben sees potential. “You gain a new perspective and work ethic when you go through hardship,” he says, “You work differently when you’ve slept on a bench. You become more innovative.” 

Ben’s goal is to make job opportunities with a livable wage available to those who need a boost. Even with the program’s short history, he has several stories of people coming to TAP Books as volunteers and gaining skills as they work up to employment. Some even come to TAP Books through other TAP programs.

While Ben hopes to eventually have six permanent full-time employees, it’s important to him that TAP Books offers a way for employees to build skills and move up to other jobs. Turnover can make his job more difficult, but he appreciates what former employees have brought to the program and enjoys playing a role in their future successes.

TAP Books employees at the warehouse

Part of the community

Ben has another vision for TAP Books: to be an asset in the community. The warehouse has books stacked almost two stories high—every few months, it uses that inventory to give back. In December 2019, Ben and volunteers loaded hundreds of books into a van and went door-to-door in several Roanoke neighborhoods to give out children’s books before Christmas. “Jackets get too small, electronics break, but the lesson that you get from a book never goes away,” he told WDBJ7 while making deliveries. He wants to continue events like this throughout the year. In March 2020, TAP Books will choose a local elementary school to visit to read to students and give out books in celebration of Dr. Seuss’ birthday. 

Ben also oversees the small free library in the lobby of our administrative building at 302 2nd Street. He believes that access to books and education shouldn’t be blocked for anyone unable to afford books at a store or unable to get a library card. 

Doing good

As Ben, wearing a t-shirt, works in the former freezer in the middle of winter, he’s warmed by a coffee and the constant motion of keeping the warehouse, its staff, and its volunteers operating smoothly. With seeming never-ending energy, he’s attempting to help build something special from the ground up. The warehouse is so full of noise, it can be hard to hear much, but the roar of the industrial heater, the hum of the forklift moving huge boxes of books, and the constant beeping of the scanning guns are all, to Ben, the sounds of helping the community. Beep – a second chance given. Beep – a child inspired by a new favorite book. Beep – another neighbor pulled from hardship. “It’s about doing good,” he says, and it’s what keeps him working hard every day.

Ben envisions a day when every shelf in the TAP Books warehouse is full. To get there, he knows that he needs the support of the community. Right now, TAP Books runs on donations and volunteers. All book donations are accepted. To support TAP Books by browsing its for-sale inventory, visit the pop-up sale on March 21, 2020. For information on donating or volunteering, visit our website.