Property Manager II

Roanoke, VA

  • Department: Property Management & Maintenance
  • Posting Date: 08/05/2022
  • Closing Date: Open until filled
  • Salary: $20.00/hr
  • Code: PM-RED

Position Title: Property Manager II, Full-time/30+ hours per week

Ultipro Code: PMFT2

Reports to: Regional Manager, District Manager (assigned by portfolio)

FLSA Classification: Salaried, Exempt (Administrative)

Worker’s Compensation Code: 9012

EEO Code: 1.2 – First/Mid-Level Officials and Managers

Job Summary

The Property Manager is responsible for comprehensive oversight of an assigned multifamily property (or properties) and for providing professional, courteous service in the highest ethical manner. The Level II manager is responsible for a total of more than 70 units or multiple properties. Duties include but are not limited to: supervising motivating and establishing career goals for site staff; ensuring buildings and grounds are maintained in a safe, secure and aesthetically pleasing manner; maximizing quality service to residents, adhering to the property’s annual budget; directing/coordinating leasing to maintain occupancy goals and other activities associated with property operations. The Property Manager ensures property performance is to established physical and budgetary measures to meet federal/state/grant partner regulations and guidelines (such as HUD, Section 8 and more). Position requires initiative/self-starter abilities, demonstrated skill working in a fast-paced environment, prioritizing the work of others efficiently and effectively to meet budgetary constraints while accomplishing maximum benefit to clients, and handling multiple demands simultaneously with intermittent interruptions. Working hours may vary but the customary schedule is 8:00 am – 5:00 pm with a one-hour break for lunch; however, the nature of work requires occasional evening/weekend hours and occasional overnight travel. Regular attendance and punctuality are required to maintain efficient operations and provide support to residents and staff.

Essential Duties & Responsibilities

  • Manage other on-site staff including leasing consultant, maintenance technicians,
  • Hold daily staff meetings with employees to identify any property needs/concerns and seek solutions
  • Collaborate with the HR department and Regional Manager on the resolution of personnel issues through coaching and training, progressive discipline, EAP referral, and/or termination of property staff in accordance with employment laws and company policy.
  • Successfully market and lease units in a timely manner in order to maintain maximum occupancy (target occupancy rate of 95% and apartment turnover target is 5 days or less)
  • Collect, post and deposit income in an accurate and timely manner using YARDI Voyager rental
  • Inspect vacant apartments on a daily basis to ensure no unauthorized/unreported occupancy, check rent-ready status, or identify apartment defects that could threaten the health/safety of a neighboring resident or property.
  • Establish/maintain “Green/Recycling” training, facilities/receptacles to promote and ensure successful property recycling programs
  • Collaborate with Resident Services volunteers/partners to ensure delivery of resident programs and support (where applicable)
  • Apply communication and conflict resolution skills to diffuse Resident concerns in a professional, courteous, and empathetic manner to seek resolution.
  • Work with Regional Manager and/or District Manager and Regional Maintenance Coordinator to identify and schedule needed capital improvements for property
  • Assist in the preparation of the annual property budget
  • Monitor property budget monthly to review purchases and control costs
  • Ensure compliance with LIHTC, HUD, RD, and other programs through regular file audits, property inspection, and timely reporting
  • Maintain property to assure successful compliance with regulatory requirements (HUD, Section 8, DHCD or others).
  • Create and submit property reports to the Regional Manager as required
  • Collaborate with HR and Regional Manager to recruit and hire staff, ensuring that all associated procedures and paperwork are completed accurately and on time, to meet payroll and regulatory compliance requirements.
  • Maximize employee success by providing ongoing supervision and training to property staff and working with Regional Manager to create and schedule annual staff development/training plans
  • Implement internal assessments for quality assurance and customer satisfaction as requested/directed
  • Meet recordkeeping guidelines as related to grant or regulatory funding program requirements and maintain human resources or other confidential information with discretion as required by various employment and statutory laws.
  • Demonstrate continuous effort to improve operations and work cooperatively with others to provide quality
  • Other duties as assigned by District/Regional Manager, or VP consistent with the skillset and duties of the position.

Knowledge, Skills, and Abilities (upon hire)

  • Must be proficient in a variety of computer software applications including MS Office Suite (Word, Excel, ) and ability to learn and use other specialized computer software programs effectively (Voyager, etc.)
  • Must possess excellent judgment, a high level of interpersonal skills and the ability to handle sensitive or confidential information with a high degree of professional discretion.
  • Exceptional communication skills, both verbal and written, and ability to prepare/draft professional correspondence including employee corrective action letters, vendor agreements, and similar correspondence
  • Ability to establish and maintain effective relationships with the public, residents, subcontractors, and co-workers
  • Must be able to perform detailed work in a fast-paced setting with an occasional interruption
  • Must be able to understand and relate the concepts behind specific ideas and policies to others
  • Capable of managing and prioritizing multiple tasks/responsibilities and working under pressure to meet deadlines
  • Knowledge of property management functions
  • Strong organizational skills
  • Ability to accurately perform intermediate mathematical functions to calculate rent payments, subsidies, late fees,
  • Must possess and maintain a current driver’s license with driving record consistent with CHP insurability requirements

Knowledge, Skills, and Abilities (within 6 months from hire date)

  • Knowledge of Fair Housing regulations and FHEO certifications or must obtain within three months of hire
  • Applied knowledge and understanding of CHP Personnel Handbook, Standard Operating Procedures, safety protocols, and industry best-practices through training with HR, Regional Managers, colleagues, and formal training

Education and/or Experience

  • Minimum of high school diploma or equivalent, Bachelor’s degree in Housing Management or related field
  • 3 Years Previous experience in property management or related customer service field
  • Knowledge of government-funded property compliance required (HUD, Section 8, LITCH, RD, )

Environmental Factors and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job; however, the physical demands described are not a comprehensive list and additional tasks may be assigned to the employee from time to time and may change as necessitated by business demands. Upon request, reasonable accommodations, as required under the Americans with Disabilities Act (“ADA”), will be made to qualified individuals.

The employee must possess:

  • Ability to traverse the property (including multi-story facilities where elevators are not present) and navigating uneven, rough or rocky terrain to inspect properties on a daily basis to inspect units, observe property conditions, and ensure routine upkeep/maintenance is performed and ensure safety and livability for tenants.
  • Ability to conduct thorough physical inspections of properties including but not limited to cabinetry, flooring, and other areas.
  • Ability to lift or carry light to medium weights (document files, laptop computer and/or other customary administrative equipment).
  • Must have small motor dexterity to type and use customary administrative equipment (desktop computer/laptop), telephonic equipment, and similar items
  • Visual acuity to see fine print/details both on paper and electronically
  • Hearing and verbal acuity to listen/hear questions or requests from internal/external customers and ability to verbally convey complex information in order to perform basic clerical and customer service duties
  • Ability to withstand occasional exposure to noise, dust or commonly present environmental chemicals or fumes
  • Most work is conducted in a typical office setting with temperature control and natural and artificial light; however, the employee must be able to perform occasional outdoor activities requiring exposure to seasonal weather and associated temperature fluctuations.
  • Must work on-site in order to oversee property employees and provide service for


The employee shall adhere to the policies outlined in the CHP Employee Handbook, which may be revised at any time. Employee shall adhere to OSHA safety standards and established company safety protocols and utilize any safety equipment prescribed for the particular operations, and cause any employee under his/her supervision to comply with safety standards and protocols. The employee should not assume that the company or supervisor is aware of potential safety hazards, and the employee has a duty to report any environmental hazards or if a health or safety concern arises, or to cause corrective action if environmental hazards/health/safety concerns are reported by direct reports