Pathway Home Workforce Manager

Roanoke, VA

Department: This Valley Works
Posting Date: 06/23/2025
Closing Date: Open until filled
Salary: $20.00 - $22.50/hr
Code: PHWM-TVW

CLASSIFICATION: Non-Exempt (Full-Time)

TAP is seeking a dynamic and experienced leader to serve as the Workforce Manager for its Pathway Home prisoner reentry program.

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

DEFINITION AND PURPOSE:

The Pathway Home Workforce Manager is a senior level position that works with employers and incarcerated individuals both pre-release and post-release to smooth their reentry into the community and transition them into gainful employment. Participant services include career exploration, job readiness training, job search coaching, job referrals, and assessing needed employment supports. In addition, the Workforce Manger acts as the project’s liaison to area employers, identifies employment opportunities for participants, works with businesses to become reentry-friendly employers, represents Pathway Home, TVW and TAP on employment/employer related workgroups, develops work opportunities and work experiences for participants, and keeps abreast of local labor market trends.

ORGANIZATIONAL RELATIONSHIPS:

Supervised by: Pathway Home Program Manager

Supervises: Interns (if available)

Coordinates with: Pathway Home program staff, TVW program staff, partner staff.

RESPONSIBILITIES:

Establishes and maintain relationships with employers.
Develops relationships with temporary employers and/or temporary employment agencies, when applicable.
Identifies business opportunities that may be suitable transition employment opportunities for returning citizens.
Works with other TAP programs to maintain a current list of employers and job openings.
Promotes the benefits of being a reentry-friendly employer.
Promote use of Work Opportunity Tax Credits (WOTC) and the state bonding program.
Maintain and understanding of the employment landscape and identify employment opportunities for PH5 participants.
Work collaboratively with community partners focused on employment.
Form working relationships with community employment services and resources, including Virginia Employment Commission, Disability Rehabilitative Services of Virginia, local Chambers of Commerce and the Virginia Workforce Investment Board.
Represent PH5 and TAP on various employment related committees.
Identify and support TAP’s job readiness training opportunities to ensure the support the employment goals of PH5 participants.
Provide intensive job search coaching to PH5 participants in coordination with their mentors.
Help other career mentors keep abreast of best practices in reentry employment.
Treat our program participants as individual human beings deserving of respect and assistance and not merely as cases or numbers; meet them where they are; make a connection to build trust and efficacy as a mentor while maintaining professional boundaries.
Apply a whole-family lens to working with participants, considering their specific family situation and the needs of the entire family and/or household to help ensure a successful transition back to the community.
May provide pre-release jail-based career services including career exploration, job readiness training, job search coaching, job referrals, and assessing needed employment supports.
Use Cognitive Behavioral Therapeutic (CBT) approaches focusing on interpersonal communication, cognitive self-change, social skills, problem-solving skills and anger management.
Provide and coordinate post-release community-based career services including WIOA services, job-search assistance, job placement, on-the-job training, job retention, career advancement and mentoring.
Keep detailed case notes and maintain scrupulous case files with all required documentation.
Ensure all information is entered into performance and case management systems, including EmpowOR, in an accurate and timely manner.
Follow participant after employment and document employment outcomes for up to one year, including training completions, skills gains, employment, retention, earnings and recidivism.
Productivity: perform as efficiently as possible without jeopardizing quality; recommend areas where productivity can be improved.
Job Knowledge: apply skills and knowledge required for the job; demonstrate ability to understand the required duties, responsibilities, skills, and procedures.
Quality of Work: demonstrate thoroughness and accuracy of work performed; ensure results are consistently within acceptable quality standards.
Cooperation: be cooperative and flexible; seek to collaborate and offer assistance to others on a regular basis; actively contributes to the team’s goals.
Dependability and Attendance: show consistency in carrying out assignments; perform responsibilities with minimal direct supervision; meet or exceed punctuality and attendance requirements. When necessitated, follow call-in procedures and inform supervisor of absences.
Initiative: show interest and willingness to learn; do what needs to be done without being asked. Take responsibility for independent action; anticipate potential problems/opportunities; seek additional assignments when other tasks are completed.
Customer Service: Provide excellent customer service based on TAP’s customer service training and models the 4 keys to excellent customer service Service/Attitude/Consistency/Teamwork. Make serving others the #1 priority; maintain positive attitude; consistently set high standards and treat everyone with dignity and respect; be supportive of coworkers and clients/customers.
Communication, follow-up and follow-through: ensure telephone service, voicemail, email address and/or page communications fall in line with the agency standards; refer customer/clients to other components or agencies as needed; respond to customers/clients in a timely fashion and follow up.
Complete mandatory reports as required.
Participates in special events of the agency(ies).
Performs other duties as assigned and required.

TRAINING, EDUCATION AND EXPERIENCE:

High School Degree or GED
Preferred graduation from a four-year college and have 2 years related experience; or Associate Degree and significant related experience;
Experience working with justice-involved populations preferred.
At TAP, we focus on the Whole Family Approach. Whole Family is a family led strategy to achieve set goals. As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

Ability to connect with employers and communicate the benefits of employing justice-involved individuals.
Knowledge of employer’s policy and procedures preferred.
Working knowledge of state employment regulations and human resource policies preferred.
Ability to work effectively managing competing priorities in tight deadlines
Ability to instruct adults in job seeking and retention skills, including resume writing and conflict resolution a plus.
Interpersonal skills required.
Must be able to relate to person of varying socio-economic backgrounds.
Well organized and possess written and verbal communication skills.
Flexibility to work outside traditional work hours as needed
Strong desire to see outcome driven results
Ability to establish and maintain positive working relationships with senior management, staff, potential partners, and the community

SPECIAL REQUIREMENTS:

Ability to pass background requirements to work inside local and regional jails.
Free to travel as necessary.
This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.
Reliable transportation and a valid Virginia Operator’s license with a good driving record for insurance purposes.
TAP participates in the Virginia DMV Driver Alert Program. Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
Must pass drug screening. Will require positive complete background screening including: criminal, sex offender and child protective services.
Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching, and typing; grasping, feeling, hearing, talking, repetitive motion of the wrists, hands, and/or fingers.
Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading.
Conditions subject to in this position – worker not substantially exposed to adverse environmental conditions.

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job. It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

TAP hires only U.S. Citizens and lawfully authorized aliens.

Equal Opportunity Employer/Drug Free Workplace

Bilinguals Encouraged to Apply.