Maintenance Technician II

Roanoke, VA

  • Department: Property Management
  • Posting Date: 08/05/2022
  • Closing Date: Open until filled
  • Salary: $18.00/hr
  • Code: MT-RED

Job Title: Maintenance Technician II

UltiPro Code: MTECH3

Supervisor: Property Manager

FLSA Classification: Hourly, Non-exempt

Worker’s Comp Code: 9015

EEO Code: 9 – Service Workers

Job Summary

The Maintenance Technician II is responsible for ensuring physical aspects of the assigned property(ies) meet CHP quality standards and applicable laws. The position has overall responsibility for the maintenance, upkeep and repair of the electrical and mechanical systems, appliances, buildings, and grounds. This position represents the minimal requirements for properties with only one maintenance staff; however, this person may also work as the lead person on a 2-person maintenance team. Responsibilities include but are not limited to: prioritizing jobs/work orders and assigning tasks to maintenance team, diagnosing problems and completing repairs in a timely manner so all aspects of the physical plant are functional at all times, ensuring apartments are turned over and ready for new residents within 5 days of vacancy, providing a high degree of aesthetic appeal through regular and thorough maintenance of all aspects of the property, and maintaining culture of employee and resident safety. As a key member of the property management team, the Maintenance Technician III must demonstrate a positive, helpful, and courteous customer-focused demeanor and excellent communication skills in dealing with residents, coworkers, and subcontractors. Working hours may vary, but customary schedule is Monday – Friday from 8:00am-5:00pm, with a one-hour lunch break; and regular attendance/punctuality are required to maintain efficient operations and provide high quality services. Nature of duties requires occasional evening and weekend hours, and overtime must be pre-approved by Property Manager.


Essential Duties and Responsibilities

  • Effective collaboration with Property Manager and on-site
  • Obtain work orders from Property Manager, prioritize and assign work, and delegate maintenance tasks to up to one other staff person daily
  • Ensure work orders are completed as assigned by the Property Manager or Regional Manager and a copy of their work order is left in the Resident’s apartment, or that manager is notified of any scheduled work orders that cannot be completed that day due to lack of parts, unable to enter apartment, need for an outside vendor to assist, etc.
  • Work with the property team (Property Manager and other on-site staff) to schedule and participate in on-call rotation coverage for evening, weekend and holiday coverage
  • Work with the property team to, supervise, and/or perform all painting, carpet cleaning, electrical, carpentry, plumbing, and HVAC work on the property
  • Work with the property team to schedule monthly pest control and assign a CHP maintenance worker to accompany or accompany a pest control worker to all units
  • Work with subcontractors to coordinate on-site jobs, notify Property Manager if any challenges arise while subcontractor is completing job, and perform final inspection of all work done on the property by outside contract workers
  • Ensure Yardi has complete notes on status of all work orders, and record is updated when complete
  • Responsible for ensuring overall maintenance of interior and exterior public spaces, including lawn and landscaping maintenance, snow removal, trash removal, and housekeeping support as needed
  • Schedule and perform annual apartment inspections, and maintain records of all monthly and annual preventive maintenance for the property in order to meet regulatory agent inspection and company expectations

Our Mission: To create homes and communities that are healthy, sustainable, and affordable.

  • Coordinate with Property Manager to purchase all needed supplies and materials within budgetary constraints
  • May mentor less experienced maintenance staff if property is large enough to constitute multiple maintenance positions
  • Ensure overall property safety of residents, yourself, other staff, and subcontractors, including but not limited to:
    • Proper use of ladders and other fall protection
    • Use of proper equipment and knowledge of “lock-out/tag-out” procedures
    • Security of keys, equipment, chemicals, and storage facilities
    • Adhering to company Mold and Mildew prevention and remediation policies and procedures
    • Ensuring property and grounds are safe, including all lights are working, trip hazards are repaired, sidewalks properly treated when weather is icy or snowy, etc
    • All OSHA regulations and company safety policies are followed so that the property’s safety procedures are
  • Attend daily property staff meetings to discuss work orders, budget compliance, ongoing vacancies, move-ins/move-outs, etc. as needed.
  • Responsible for wearing and maintaining required uniform when on duty to ensure a professional and easily recognizable appearance at all times
  • Responsible for proper usage of company maintenance phone including carrying phone at all times when on-duty/on-call, responding promptly to all calls, and adhering to data usage limits
  • Allocate hours worked accurately to ensure payroll is charged to the correct properties
  • Perform other tasks as requested by the CHP Management

Knowledge, Skills and Abilities

  • Must have strong interpersonal/communication skills with the ability to establish and maintain effective professional relationships with the public, residents, subcontractors, and co-workers
  • Ability to read and understand English and maintain written records of all preventive maintenance performed
  • Mathematical skills to accurately calculate units of money, weight measurement, volume, and length/distance.
  • Ability to operate hand tools, vacuums, floor-buffing machines, hand trucks, motorized construction equipment, lawn care equipment, power tools and automobiles in a safe and knowledgeable manner
  • Must be available for emergency repairs after hours on an on-call basis
  • Must have knowledge and ability to perform repairs and other essential functions of the job
  • Must have a valid driver’s license and driving record consistent with current CHP insurability

Education and/or Experience

  • S. diploma or equivalent GED required
  • Formal training in one of more trades (Electrical, Mechanical, Construction, Plumbing, ) highly preferred
  • Previous property maintenance experience preferred, minimum two years related experience required

Environmental Factors and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job; however, the physical demands described are not a comprehensive list and additional tasks may be assigned to the employee from time to time and may change as necessitated by business demands. Upon

request, reasonable accommodations, as required under the Americans with Disabilities Act (“ADA”), will be made to qualified individuals.

The employee must possess:

  • Ability to access crawl spaces and confined areas to access building systems for
  • Ability to lift/carry/manipulate moderate to heavy loads on a daily, recurring basis (such as snow removal, window AC, )
  • Ability to hear machine/safety alerts and communicate verbally and in
  • Ability to climb ladders or steps to reach objects and perform work at heights greater than six feet such as painting, cleaning gutters, or similar duties by utilizing a harness and tie off anchors located on a roof (when applicable)
  • Ability to traverse grounds including rough, uneven, or rocky surfaces and multi-level properties which may not be equipped with elevators.

Our Mission: To create homes and communities that are healthy, sustainable, and affordable.

  • Ability to withstand exposure to noise, dust or commonly present environmental chemicals or fumes
  • Proficiency with a variety of common hand and power or motorized work tools including but not limited to mowing equipment, weed eater, drill, skill saw, etc.
  • The ability to work in a variety of weather conditions with frequent, daily, extended exposure to the outdoor
  • Must be over 18 years of age to meet FLSA Child Labor Law Hazardous Occupations Guidelines
  • Must work on-site to perform the duties of this


The employee shall adhere to the policies outlined in the CHP Employee Handbook, which may be updated at any time. Employee shall adhere to OSHA safety standards and established company safety protocols and utilize any safety equipment prescribed for the particular operations and cause any employee under his/her supervision to comply with safety standards and protocols. The employee should not assume that the company or supervisor is aware of potential safety hazards, and the employee has a duty to report any environmental hazards or if a health or safety concern arises, or to cause corrective action if environmental hazards/health/safety concerns are reported by subordinates.

Safety Equipment and/or Apparel required

  • Employee must provide their own all-weather apparel suitable to changing climate
  • Shoes with leather outer and adequate traction/slip-resistance to meet climate/surface conditions required (Employer- provided steel-toe caps may be required for specified operations; see supervisor for details).
  • Some operations may require use of specialized safety equipment or Personal Protective Equipment (PPE) in accordance with OSHA requirements, including but not limited to safety glasses, hard hat, hearing protection, etc. All safety equipment and/or PPE will be provided by employer. See supervisor for details.