Leasing Consultant

Roanoke, VA

  • Department: Property Management & Maintenance
  • Posting Date: 08/05/2022
  • Closing Date: Open until filled
  • Salary: $17.00/hr
  • Code: LC-RED

Position Title:  Leasing Consultant

UltiPro Code:     LEASCON

Reports to:          Property Manager

FLSA Classification: Hourly, Non-exempt

Worker’s Compensation Code: 9012

EEO Code: 5 – Administrative Support Workers

Job Summary

The Leasing Consultant performs a variety of customer service and administrative tasks focused on maintaining maximum occupancy and high renewal rates on assigned properties. The Leasing Consultant is responsible for marketing and leasing units to qualified applicants, helping to coordinate move-ins and move-outs, renewing leases for current residents, and providing superior general office support to the Property Manager. This position is a crucial member of the property’s customer service team and must demonstrate excellent communication and interpersonal skills when dealing with residents, coworkers, and subcontractors. A high degree of reliability and regular attendance and punctuality are required to maintain efficient operations and provide quality service to residents. Work is performed under the direction of the Property Manager. Working hours may vary, but customary schedule is usually between the hours of Monday – Friday from 8:00 AM – 5:00 PM with a one-hour lunch break. Additional evening or weekend hours may be required as workload dictates. Overtime must be pre-approved by the Property or Regional Manager, and any hours worked beyond 40 in the work week shall be compensated at an overtime rate of one-and-one-half times hourly rate.

Essential Duties and Responsibilities:

  • Answers the phone, meet, and greet prospective residents in a professional and enthusiastic manner
  • As an active and engaged member of the community’s operational team maintains open lines of communication with other team members and actively participates in team meetings.
  • Provides information and community/apartment tours to prospective Residents
  • Refers prospective Residents to sister communities if their home property’s waiting list is
  • Qualify future residents by determining their needs, accepting their applications, verifying their income, and running their credit report
  • Prepares lease packets and all move-in paperwork, allowing enough time for a thorough review to ensure that everything is complete, accurate, and in compliance with government regulations and CHP guidelines.
  • Schedule and perform move-in inspections and community tours prior to delivering keys to the new
  • Schedule and perform pre-move out and move-out inspections, answering resident questions pertaining to condition of the unit and providing the highest level of customer service to our Residents.
  • Inspects apartments to ensure readiness for showing, immediately notifying supervisor if inspected apartment(s) are not complete and suitable for showing / move in.
  • Prepares and maintains resident files in compliance with government regulations and company procedures. Works with Compliance Department to ensure satisfactory file reviews, actively asking questions when compliance instructions are unclear.

Our Mission: To create homes and communities that are healthy, sustainable, and affordable.

  • Displays a positive and helpful customer service attitude with current and prospective residents
  • Performs property related duties as requested by the Property Manager, including, but not limited to filing reports, rent collection, bank deposits, resident retention activities and general errands
  • Perform any other duties requiring similar skill set, as requested by

Knowledge, Skills, and Abilities (upon hire)

  • Skilled in use of computers and software applications, especially Microsoft Word, Outlook, and Excel
  • Strong customer service skills, with the ability to successfully handle interactions with prospective and current residents as well as coworkers
  • Strong written and verbal communication and interpersonal skills, with the ability to establish and maintain effective relationships with the public, residents, and with co-workers
  • Must have knowledge of and ability to operate standard office equipment
  • Able to perform basic math in order to calculate rent due, receive and count rent payments,
  • Possess/maintain a valid driver’s license and driving record consistent with current CHP insurability

Knowledge, Skills, and Abilities (within 6 months)

  • Familiarity with property management functions, Landlord-Tenant, and Fair Housing laws
  • Achieve FHEO certification

Education and or Experience

  • High School diploma or equivalent required
  • Previous experience in a leasing or property management position preferred
  • Previous customer service experience preferred

Environmental Factors and Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job; however, the physical demands described are not a comprehensive list and additional tasks may be assigned to the employee from time to time and may change as necessitated by business demands. Upon

request, reasonable accommodations, as required under the Americans with Disabilities Act (“ADA”), will be made to qualified individuals.

The employee must possess:

  • Ability to traverse property (including multi-story facilities where elevators are not present) to inspect properties, show units and ensure units are rent-ready for tenants.
  • Ability to lift or carry light to medium weights (document files, laptop computer and/or other customary administrative equipment) up to 25 pounds.
  • Ability to type and use customary administrative equipment such as desktop computer/laptop, telephonic equipment, copier, scanner, printer, 10-key adding machine, and similar items.
  • Must have small motor dexterity to type and use customary administrative equipment (desktop computer/laptop), telephonic equipment, and similar items
  • Visual acuity to see fine print/details both on paper and electronically
  • Hearing and verbal acuity to listen/hear questions or requests from internal/external customers and ability to verbally convey complex information in order to perform basic clerical and customer service duties
  • Ability to withstand occasional exposure to noise, dust or common environmental chemicals or fumes
  • Most work is conducted in a typical office setting with temperature control and natural and artificial light; however, employee must be able to perform occasional outdoor activities requiring exposure to seasonal weather and associated temperature fluctuations.

Our Mission: To create homes and communities that are healthy, sustainable, and affordable.


The employee shall adhere to the policies outlined in the CHP Employee Handbook, which may be updated at any time. Employee shall adhere to OSHA safety standards and established company safety protocols and utilize any safety equipment prescribed for particular operations. The employee should not assume that the company or supervisor is aware of potential safety hazards, and the employee has a duty to report any environmental hazards or if a health or safety concern arises.