Lead Housing Case Manager SSVF

Roanoke, VA

  • Department: This Valley Works
  • Posting Date: 5/3/22
  • Closing Date: Open until filled
  • Salary: $16.00-$18.00/hr
  • Code: LHCM- TVW

CLASSIFICATION:            Non-Exempt


To administer the operation of the Supportive Services for Veteran Families (SSVF) Program.  These duties include the oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families, providing counseling to assist the family in establishing a plan to obtain and retain self-sufficiency, and coordinating referrals to other service providers as necessary.  In addition, assist the director with reporting and monitoring of subcontracts.


Supervised by: Director of TVW

Supervises:  No one

Coordinates with:  CHRC, VA and Continuum of Care members



  • Determine client eligibility, verifies and files supporting documentation.
  • Maintains impeccable records, case logs, and client notes in adherence with all required documentation.
  • Prepares reports of the status of the program.
  • Answers incoming calls and schedules appointments with clients needed assistance.  Meets with clients and performs counseling functions related to needs, including setting goals and creating action plans; providing housing counseling; assisting participants in understanding their leases; securing utilities; making moving arrangements; and coordinating referrals to other agencies for additional supportive services, as needed.
  • Attends training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Establishes a working relationship with the local Continuum of Care.
  • Prepares monthly and quarterly reports with the VA.
  • Reviews case files for compliance.
  • Monitors sub-contractors with Director.
  • Occasionally performs home inspections.
  • Performs other duties as assigned and required.
  • Masks must be worn while conducting TAP business or in a TAP facility



  • General knowledge of community resources and supportive services.
  • Individual and group counseling skills.
  • Ability to communicate effectively, both orally and in writing, and work as part of a team.
  • Ability to establish and maintain effective working relationships with others, especially veterans and disadvantaged persons.
  • Particular knowledge of the challenges and needs of veterans and people who have experienced homelessness.
  • Considerable knowledge and skills related to case management or counseling, as well as housing issues and laws.  Must be able to assist clients with creating, implementing, and conforming to household budgets.
  • Must be able to prepare complex reports and financial documents.
  • Must have excellent clerical skills. Must be able to use a computer, including software such as Microsoft Office Suite.
  • Must be able to learn HMIS software and trach changes in client files through both written documentation and computer software tracking.



  • Requires Bachelor’s degree in Human Services field or Associate’s degree and equivalent experience.
  • Experience in case management, counseling and working with veterans.
  • Two years’ experience in housing counseling or closely related field a plus.
  • Knowledge of HUD’s Homeless Prevention and Rapid Re-Housing Program (HPRP) a plus.



  • Must pass drug screening.  Some positions require positive complete background screening including: health, criminal, sex offender and child protective services.
  • TAP is a mandatory COVID vaccine employer.
  • Must have a valid Virginia Operator’s license with a good driving record and reliable transportation.
  • Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching, and typing; grasping, feeling, hearing, talking, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.


  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker is not substantially exposed to adverse environmental conditions.


This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.


TAP hires only U.S. Citizens and lawfully authorized aliens.

Equal Opportunity Employer/Drug Free Workplace


Bilinguals Encouraged to Apply