Intake Specialist (Covington location, Part-Time position)

Roanoke, VA

  • Department: This Valley Works
  • Posting Date: 04/01/2026
  • Closing Date: 04/10/2026
  • Salary: $18.00/hr
  • Code: ISCOV-TVW
  • Part time, 20 hours per week

CLASSIFICATION:                 Non-Exempt/ Part-Time

DEFINITION AND PURPOSE:

The Intake Specialist works with program participants to address barriers to training and employment so that participants can enter and complete intensive training programs to help them move into middle income jobs.  Participant services include outreach and engagement, career planning, detailed assessment, barrier alleviation, preparation for training and employment, group and individualized career coaching and support, workplace mentoring, monitoring, and overall case management.

ORGANIZATIONAL RELATIONSHIPS:

Supervised by:           Assistant Director of Rural Programs

Supervises:                 Interns

Coordinates with:     Other TAP staff, Mountain Gateway Community College staff, WDB and One-Stop staff, other TAP community partners

RESPONSIBILITIES:

  • Provides information about the program to and verifies eligibility of potential participants
  • Works with staff in other TAP programs, Mountain Gateway Community College staff, and WDB case managers to engage potential program participants
  • Attends community events and job fairs to engage interested participants
  • Completes intake process with eligible participants, including:
    • Facilitating and utilizing the Career Scope assessment to help participant develop an Individual Career Plan (ICP)
    • Explaining TAP and CareerForge participant handbooks, with heavy emphasis on the Shared Expectations Agreement (SEA)
    • Assisting participants in completing paperwork and gathering required documentation
    • Assessing potential barriers to program success, and developing a plan with participant to address them
  • Assists Career Mentor in presenting Orientation to Professional Employment (soft skills/job readiness training) that helps staff better understand participant’s capabilities and barriers
  • Refers participants to other TAP programs or community resources as applicable
  • Ensures that program data is entered into the databases accurately and on a timely basis
  • Provides hands-on case management services when necessary for participants
  • Provides personal, educational, financial, and employment resources to participants and other staff
  • Completes mandatory reports required by funding source and Project Director
  • Participates in special events of the agency.
  • Performs other duties as assigned and required.

TRAINING, EDUCATION AND EXPERIENCE:

  • Have 2 years related experience or an Associate Degree and significant related experience.
  • At TAP, we focus on the Whole Family Approach.   Whole Family is a family led strategy to achieve set goals.  As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to work effectively managing competing priorities in tight deadlines
  • Ability to instruct adults in job seeking and retention skills, including resume writing and conflict resolution a plus.
  • Interpersonal skills required.
  • Well organized and possess written and verbal communication skills.
  • Flexibility to work outside traditional work hours as needed
  • Strong desire to see outcome driven results
  • Ability to establish and maintain positive working relationships with senior management, staff, potential partners, and the community

 

SPECIAL REQUIREMENTS:

  • Free to travel as necessary.
  • This position is eligible for remote work upon supervisor’s approval.
  • This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.
  • Reliable transportation and a valid Virginia Operator’s license with a good driving record for insurance purposes.
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • Must pass drug screening. Some positions require positive complete background screening including: criminal, sex offender and child protective services.
  • Physical activity of this position – climbing, ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, hearing, talking, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker not substantially exposed to adverse environmental conditions.

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

We only hire individuals legally eligible for employment in the United States.

Equal Opportunity Employer/Drug Free Workplace

Bilinguals Encouraged to Apply.