Housing Case Manager

Roanoke, VA

  • Department: Supportive Services for Veteran Families
  • Posting Date: 11/09/2023
  • Closing Date: Open until filled
  • Salary: $15.00 - $17.00/hr
  • Code: HCM-TVW



To administer the operation of the Supportive Services for Veteran Families (SSVF) Program. These duties include the oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist the family in establishing a plan to obtain and retain self-sufficiency.


Supervised by:      Director of TVW

Supervises:            No one

Coordinates with: CHRC, VA, Homeless services providers, Community Service Agencies, Veterans Benefits staff, TAP departments, veterans coalition, homeless veterans program, veterans help desk, HAT team, COC


  • Determines client eligibility, verify and file supporting documentation.
  • Maintains impeccable records, case logs, and client notes in adherence with all required documentation.
  • Prepare reports of the status of the program.
  • Answer incoming calls and schedule appointments with clients needing assistance.
  • Refer clients to other sources as needed.
  • Meet with clients and perform counseling functions related to needs.
  • Helping clients to set goals and form action plans.
  • Collaborate with landlords and mortgage companies as needed to assist clients with housing needs.
  • Attend training and conferences as needed to maintain certifications and keep abreast of housing laws and issues.
  • Establish a working relationship with the local continuum of care.
  • Performs other duties as assigned and required.


  • General knowledge of community resources and supportive services.
  • Individual and group counseling skills.
  • Ability to communicate effectively, both orally and in writing and work as part of a team.
  • Ability to establish and maintain effective working relationships with others, especially veterans and disadvantaged persons.
  • Particular knowledge of the challenges and needs of people who have experienced homelessness.
  • Considerable knowledge and skills related to counseling, housing issues and laws, computer and general clerical skills and effective communication skills required.
  • Must be able to assist clients with budget and credit counseling, thus helping clients to implement a budget and conform to it.
  • Must be able to use a computer, including software such as the Microsoft Office suite.
  • Must be able to learn HMIS software and track changes in client files through both written documentation and computer software tracking.
  • Occasionally performs home inspections.
  • Must be able to prepare complex reports and financial documents.


  • Requires Bachelor’s degree in Human Services field or Associate’s degree and equivalent experience.
  • Experience in case management, counseling and working with veterans.
  • Two year’s experience in housing counseling or closely related field a plus.
  • At TAP, we focus on the Whole Family Approach.   Whole Family is a family led strategy to achieve set goals.  As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients 


  • Valid Virginia Operator’s license with a good driving record and reliable transportation.
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • This position is eligible for remote work upon supervisor’s approval.
  • Must pass drug screening.  Some positions require positive complete background screening including: criminal, sex offender and child protective services.
  • Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, hearing, talking, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker is not substantially exposed to adverse environmental conditions.

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.

We only hire individuals legally eligible for employment in the United States.

Equal Opportunity Employer/Drug Free Workplace

Bilinguals are Encouraged to Apply