Employer Relations Specialist – YALE

Roanoke, VA

  • Department: This Valley Works
  • Posting Date:
  • Closing Date: Open until filled
  • Salary: $15.00 - $17.00/Hourly
  • Code: ERS-TVW




Provide motivation, job readiness and job retention training in the field of customer service, and job placement and follow-up for YALE participants.



Supervised by: Assistant Director

Supervises: Interns

Coordinates with:  Other TAP staff, local businesses, local school systems, colleges, Child Support Enforcement, Court Service Units 23 and 23A, Social Services



  • Designs and provides a job readiness and job retention training course in the field of customer service that addresses the needs of area employers; and incorporates on a regular basis employer and post-secondary representatives as guest speakers/presenters.
  • Works closely with case management team to develop individual career plans for each participant.
  • Provides motivational, project-based instruction.
  • Instructs trainees on proper job seeking techniques (interviewing, resume writing, application completion, employer communications, etc.).
  • Provides life skills instruction as it applies to job retention.
  • Works closely with the case management team to provide counseling and referral services that address participants’ needs.
  • Identifies appropriate job opportunities for participants.
  • Develops and coordinates job shadowing, subsidized and un-subsidized employment and apprenticeship opportunities for participants.
  • Assists in marketing of YALE to both potential participants and employers.
  • Completes mandatory reports required by funding source and Assistant Director for TVW.
  • Performs other activities as directed by the Program Manager and Assistant Director for TVW.



  • Knowledgeable about workforce readiness and extensive contacts within the local employer community.
  • Strong interpersonal skills and the ability to work well in a team.
  • Well organized and possess written and verbal communication skills.
  • Enthusiastic and able to motivate participants.
  • Computer skills and facility in Microsoft Office suite required.



  • Graduation from a four-year college or related experience.
  • Experience in instructing youth in job seeking and retention skills in the field of customer service, including resume writing and conflict resolution.
  • Experience working with at-risk youth between the ages of 18-24.
  • Knowledge of the court system as it applies to youth and young adults a plus.



  • Reliable transportation and a valid Virginia Operator’s license with a good driving record for insurance purposes.
  • Free to travel as necessary.
  • This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.
  • Must pass drug screening.  Some positions require positive complete background screening including: criminal, sex offender and child protective services.
  • Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, talking, hearing, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker not substantially exposed to adverse environmental conditions.


This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.


Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.


TAP hires only U.S. Citizens and lawfully authorized aliens.


Equal Opportunity Employer/Drug Free Workplace

Bilinguals Encouraged to Apply