Creative Services & Communications Manager

Roanoke, VA

  • Department: Planning
  • Posting Date: 11/09/2023
  • Closing Date: 12/08/2023
  • Salary: $49,000-$56,000/year
  • Code: CSCM-PL
  • Please send cover letter, resume, and representative portfolio examples (either PDFs or a link to an online portfolio) to

CLASSIFICATION:                Exempt/Professional


The creative services and communications manager guides all creative projects from concept to completion— including materials and media used for advertising, broadcast, and web communications—that further the comprehensive marketing, publications, and online communications plans of Total Action for Progress (TAP).  The creative services manager is responsible for the overall quality of work produced by the creative team.


Supervised by:         Vice President of Planning & Resource Development

Supervises:               Graphic Designer

Coordinates with:   TAP’s marketing/fund development committee, director of development, other creative team members, IT department, component directors, planners, and other TAP staff as necessary


  • Develops agency’s annual communication plan, tracks progress toward goals, takes appropriate action to ensure the goals and objectives are met, and provides reports regarding plan progress to senior management as requested.
  • Develops marketing strategies by examining project objectives and planning, scheduling, and completing design and production requirements for direct marketing and advertising.
  • Assists in development of annual editorial calendar.
  • Leads the creative team in the production of all marketing collateral.
  • Determines and monitors production schedules and provides work direction to staff, including guiding layout, design, and copywriting.
  • Reviews and provides feedback and approval on work produced by creative team members.
  • Ensures that TAP’s branding is followed in all projects.
  • Completes annual performance reviews of creative team members.
  • Participates in the hiring and training of new creative team members.
  • Improves quality by studying, evaluating, and redesigning processes and recommending changes to the Vice President of Planning & Resource Development or other members of senior management.
  • Represents the Vice President of Planning & Resource Development, the planning department, and/or TAP at meetings as requested by the Vice President of Planning or other senior TAP leadership.
  • Provides leadership and input for strategic initiatives, including but not limited to those related to the agency’s strategic plan, the communications plan, or the Planning department.
  • Initiates and attends project input meetings with component directors, program managers, other TAP staff, and/or vendors/contractors, as necessary.
  • Performs quality work within guidelines, deadlines, and processes with or without direct supervision.
  • Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Coordinates the distribution of information about TAP and its programs for current and potential clients, funders, and advocates, as well as the community at-large.
  • Coordinates with and staffs TAP’s Generosity & Connection Commission.
  • Completes projects by coordinating with outside agencies, art services, printers, etc.
  • Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.
  • Performs other duties as assigned and required.


  • Ability to conceptualize and render visuals across all media based on project requirements; proven graphic design experience with a strong portfolio of illustrations and other graphics.
  • Well-versed in graphic design programs on a Mac platform, including Adobe Creative Suite, and Microsoft Office.
  • Exceptional written and oral communication skills.
  • Ability to manage multiple tasks effectively.
  • Ability to gather, retrieve, and interpret information in a timely manner.
  • Ability to be flexible and work well in a team environment.
  • Passionate commitment to TAP’s mission.
  • Ability to work well with people of varied economic, ethnic, and social backgrounds, including community groups, government, and professional agencies.


  • B.A. in graphic design or communication arts or equivalent experience.
  • Graphic design experience or experience in communications field.
  • Three years of project management experience, including but not limited to, determining project scope; setting timelines; defining and assigning responsibilities; tracking and reporting progress; and developing and maintaining relationships with project partners, preferred.
  • Experience performing or managing a range of creative positions (e.g., graphic designer, copywriter, communication specialist), preferred.
  • At TAP, we focus on the Whole Family Approach. Whole Family is a family-led strategy to achieve set goals. As an employee you may be required to attend Whole Family training and subject to data entry into the agency’s software as part of the Whole Family approach and serving clients.


  • Must have a valid Virginia Operator’s license with a good driving record and reliable transportation.
  • TAP participates in the Virginia DMV Driver Alert Program.  Employees who operate a TAP vehicle or their personal vehicle to conduct TAP business may be subject to driver record monitoring through the Virginia DMV Driver Alert Program.
  • Must pass drug screening.
  • Physical activity of this position – use of fingers for – picking, pinching and typing; talking, hearing and repetitive motion of the wrists, hands and fingers.
  • Physical requirements of this positon – sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; involves sitting most of the time.
  • Visual acuity requirements – visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading.
  • The worker is not substantially exposed to adverse environmental conditions.

This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Every TAP employee shares in TAP’s responsibility to mobilize community resources in support of TAP’s anti-poverty efforts.

We only hire individuals legally eligible for employment in the United States.

Equal Opportunity Employer/Drug Free Workplace

Bilingual individuals are encouraged to apply.