Case Manager, Intake Specialist (VA Cares) — Covington, VA

Covington, VA

  • Department: This Valley Works
  • Posting Date: 8/31/22
  • Closing Date: Open until filled
  • Salary: $15.00-$16.00/hr
  • Code: VCCM- TVW




Assists with the day-to-day programming, manages participant activities and outcomes of the Second Chance Act Community-based Reentry and the Virginia CARES programs, including a mentoring component. Collaborates with other community action agencies and area human services programs.  Maintains effective program operations and relationships.  Provides direct services to participants for Second Chance Act and Virginia CARES program.



Supervised by:  Program Coordinator

Supervises: Volunteers at Virginia CARES office including mentors

Coordinates with:  Regional jails and prisons, probation and parole, employers, child support enforcement, courts, local DSS, State Virginia CARES office, other human service agencies, community leaders



  • Follows mentoring practices recommended in the Department of Labor’s “Mentoring Ex-Prisoners: A Guide for Prison Reentry”
  • Assists with grant-related reporting, including tracking client services and outcomes in EmpowOR and entering data into grant-required databases as directed.
  • Assesses client needs, develops action plans for assisting client in acquiring needed skills and training, and refers client to appropriate resources.
  • Monitors each client’s progress in achieving action plan goals by meeting regularly with clients, reviewing staff observations and reports, collaboration with other agencies.
  • Facilitates individual and group counseling sessions, and educational workshops.
  • Interviews clients, maintains client data and files, and prepares reports.
  • Assists clients in obtaining employment.
  • Assists clients in obtaining support services and coordinates these services with other agencies.
  • Provides crisis intervention services.
  • Works in collaboration with Department of Corrections and other government/community offender services.
  • Assists participants with housing needs and compiles an active temporary/permanent housing bank.
  • Assists participants in obtaining appropriate identification documents.
  • Assists participants within approved transportation requirements.
  • Provides financial literacy training and debit-based banking assistance to clients when applicable.
  • Shares information concerning activities and issues in locality which affect the community.
  • Disseminates information to prisoners on community organizations, agencies and individuals providing supportive services.
  • Recruits community volunteers to participate in workshops.
  • Recruits and trains participant volunteers to assist with program.
  • Attends meetings and training deemed necessary by Manager and Director.
  • Meets or exceeds all program goals for specific service site.
  • Recruits, trains and supervises volunteer mentors who work with pre-release clients on a pen pal basis and then with the same post-release clients in individual and group settings.
  • Matches mentors with clients based on client needs and career aspirations as well as personality traits.
  • Performs other duties as assigned and required.



  • A documented history of working with formerly incarcerated individuals.
  • General knowledge of community resources and supportive services.
  • Individual and group counseling skills.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with others, especially disadvantaged persons and those who have mental illness, addiction, and/or domestic violence issues.
  • Particular knowledge of the challenges and needs of offenders and ex-offenders.
  • Excellent organizational skills and leadership ability.
  • Ability to work independently.
  • Computer literate.  Knowledge of computer data entry required.



  • Bachelors Degree in Human Services field or Associates Degree and equivalent experience.
  • Experience in case management, counseling and working with persons challenged by substance abuse, addiction and/or mental illness.
  • Training and experience in leading groups preferred.
  • Knowledge of Microsoft Office required.



  • Must be able to pass background investigation to be approved for access to enter jails.
  • Valid Virginia Operator’s license with a good driving record and reliable transportation for insurance purposes.
  • Able and willing to travel.
  • TAP is a mandatory COVID vaccine employer.
  • This position is eligible for remote work upon supervisor’s approval.
  • Must pass drug screening.  Some positions require positive complete background screening including: criminal, sex offender and child protective services.
  • This position requires the individual to be in the field and must have contact with the office staff and supervisor therefore an agency issued cell phone is necessary.
  • Physical activity of this position – climbing; ascending and descending ladders, stairs, scaffolding, ramps, poles and the like; stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, use of fingers for – picking, pinching and typing; grasping, feeling, talking, hearing, repetitive motion of the wrists, hands, and/or fingers.
  • Physical requirements of this position – light work; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
  • Visual acuity requirements – close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • Conditions subject to in this position – worker is not substantially exposed to adverse environmental conditions.


This description provides information regarding the essential functions of the designated job, and general nature and level of work associated with the job.  It should not be interpreted to describe all the duties that may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

Every TAP employee shares in TAP’s responsibility to “Mobilize Community Resources” in support of TAP’s anti-poverty efforts.


TAP hires only U.S. Citizens and lawfully authorized aliens.


Equal Opportunity Employer/Drug Free Workplace

Bilinguals Encouraged to Apply